Product Warranty Period

All products under warranty period can get new free replacements. Here is the detailed warranty period info:

Kit Battery, Mod & body  90 Days
Other part of the kit  DOA
Battery 90 Days
Passthrough 90 Days
Mod 90 Days
Body 90 Days

Items not listed in this category will accept DOA only. The warranty starts from the day when the package shipped.

Return Policy

If the items you received belong to below conditions, you will get full refund or free replacement:

- Dead on Arrival (DOA)

- Incorrect Description / Wrong Items

Return Process

NEVER send back anything to us WITHOUT contacting VapingBison.com first. 

1. Contact Vaping Bison Customer Service team through our ticketing system. Choose “Defected Item and Return (RMA# Request) ” in the Category Option Bar. Please put the order number in the subject, which will help us reply quickly.

2. Our customer service will reply your ticket in 24 hours (except weekends and holidays). Generally, we will not ask customers to send faulty products back to us, but under some cases, we may need some faulty products back.

3. You will get a RMA number for items need to be returned. Please use your country regular air mail (USPS in United States, for example.) to ship back to us. DO NOT using any expensive shipping method. Our customer service will give you more information about shipping carriers.